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Group of happy friends having fun while waiter is serving them food in a pub. Focus is on waiter.

9 Ways to Improve the Customer Restaurant Experience

When someone asks, “Where should we go for dinner?” you want your restaurant to be everyone’s go-to spot. But how do you rise to that rank in such a crowded market? By creating a memorable, one-of-a-kind customer…

at a rock concert

Rocking Customer Experience: Lessons from the “1984” Van Halen Concert

Customer service guru and National Association of Speakers Hall of Famer Shep Hyken interviews Jim Serger, author of  Jump: 40th Anniversary of Attending the “1984” Van Halen Concert. Using examples from a Valen Halen concert…

listening to a customer

Do Your Customers Feel Heard?

We are driven to pitch our products and solutions. Our questioning and discovery strategies each have an agenda, we seek answers that enable us to pitch. We have presentations focusing on us, our products, our…

Lawyer giving advice on legal matters

The Cost of Hiring an Injury Attorney vs. Representing Yourself

When faced with a legal issue, the decision of whether to hire an attorney or to represent yourself – also known as “pro se” representation – can have significant financial and legal consequences. The choice…

Managers and job applicants shake hands after the job interview, job interviews to find people to work with the company and talent to work with. Concept of recruitment and job interviews.

Mastering the Art of Talent Acquisition: Critical Business Considerations

The best business plans can ultimately fall short without the right workers to bring that to completion. In today’s competitive and sometimes volatile marketplace there is often the opportunity to find work with multiple different…

a well designed commercial restroom

4 Design Features Every Commercial Restroom Needs

As a small business owner in charge of managing a commercial property, you recognize the need to understand the key design features that every commercial restroom needs. These features contribute to the space’s functionality and…

CCTV surveillance camera on building window

Security Shortcomings to Address at Your Commercial Property

Ensuring the safety and security of a commercial property is paramount for business owners and property managers alike. Neglecting critical security measures can lead to many risks, including theft, vandalism, and potentially endangering the well-being…

Creating an Office That Feels Like Home

A study conducted by Indeed demonstrates that 73% of remote workers pine for interaction with their colleagues in person. Furthermore, more companies are realising that while working remotely can slash costs, it can also reduce…

signing for a delivery

Strategies for Improving Efficiency in the Mailroom

Efficiency in the mailroom can positively impact a company’s operations, from communication flow to cost management. If you’re looking for strategies that will improve your mailroom’s efficiency, try out these straightforward tips. From adopting new…

a transport truck in transit

The Future of the Trucking Business

In the vast expanse of the modern economy, the trucking industry serves as the indispensable circulatory system, ensuring goods flow smoothly from production centers to consumers’ doorsteps. However, as we peer into the future of…

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