Customer Service Archives | SmallBizClub

9 Ways to Improve the Customer Restaurant Experience

SmallBizClub — Fri, 03 May 2024 16:33:01 +0000

When someone asks, “Where should we go for dinner?” you want your restaurant to be everyone’s go-to spot. But how do you rise to that rank in such a crowded market? By creating a memorable, one-of-a-kind customer restaurant experience that sets your restaurant apart from the competition. Restaurateurs must prioritize effective strategies that focus on building strong…

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Rocking Customer Experience: Lessons from the “1984” Van Halen Concert

Shep Hyken — Tue, 30 Apr 2024 12:05:33 +0000

Customer service guru and National Association of Speakers Hall of Famer Shep Hyken interviews Jim Serger, author of Jump: 40th Anniversary of Attending the “1984” Van Halen Concert. Using examples from a Valen Halen concert he attended as a teenager, Serger talks about the power of customer service and the importance of fostering emotional connections…

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Do Your Customers Feel Heard?

Dave Brock — Tue, 30 Apr 2024 11:25:03 +0000

We are driven to pitch our products and solutions. Our questioning and discovery strategies each have an agenda, we seek answers that enable us to pitch. We have presentations focusing on us, our products, our companies and how great we are. We have closing strategies focused on getting the order. Somehow, our customers are lost in…

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10 Customer Service and CX Tips for a New Year

Shep Hyken — Wed, 10 Jan 2024 05:26:03 +0000

Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. With that, here are 10 customer service…

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Give Customers an Incredible Unboxing Experience

Charlotte Sylvester — Mon, 07 Aug 2023 12:38:10 +0000

The unboxing experience has been pretty big for a while. You’ll find YouTube channels specifically dedicated to the unboxing experience, customers buying items from small businesses in the name of the unboxing experience, and even some businesses have gotten around to filming themselves creating the boxing (how they pack) for their customers. It’s all pretty…

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4 Ways To Improve the Customer Experience in Your Restaurant

Dan Coconate — Mon, 31 Jul 2023 04:07:41 +0000

Maybe people come for the food but stay for the atmosphere. Restaurant owners strive to keep a steady stream of customers flowing in and out of their place. Once you’ve gained a crowd, you always want to retain them. Customers keep your business afloat, so you need to give them something to enjoy and look…

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Embed Design in Your Digital Customer Strategy for Best Results

Elaine Fogel — Mon, 19 Jun 2023 13:00:15 +0000

Of course you want your customers to have the best digital strategy and customer experience (CX)! Who wouldn’t? Have you ever heard of “design-led” or “design thinking?” Here are two definitions: “Design is seen as a strategic differentiator for the organization. Formal design processes are established for marketing, product, and customer experience initiatives. Design is…

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