Customer Service
Why Soft Skills Are Just as Important as Hard Skills in Customer Service
To any business owner, it would seem like a no-brainer that customer satisfaction is a top priority. With the advent of technology such as AI chatbots and online knowledge bases, it might stand to reason…
Customer empowerment? Blame the Internet.
Customer empowerment is moving so fast nowadays that many of us are running to just catch up. Yet if we don’t or can’t, it is a sure thing that someone else will. Yes, we can…
How to Leave Your Mark on Potential Customers
With numerous businesses in this world, it is important that you make an impact on your customers to stand out. But the harsh truth is that it can be hard to stand out amongst the…
How to Grow Your Client Base & Build A Brand They Trust
When it comes to growing your business, one of the most important things you can do is focus on building a trusting relationship with your clients. This means creating a brand that they can trust…
How to Transform Unhappy Customers Into Fans
A dissatisfied customer is a liability. (We can all think of a situation where an unhappy customer turned into a risk for our business.) But what’s most interesting about these customers is that they can…
Make It Personal: Learn More About Your Customers Without Intruding
According to research highlighted by SEO expert Eric Sachs, 60% of consumers would like retailers to provide them with personalized, real-time offers. Conversely, however, only 20% of consumers are willing to share their location, while…
7 Effective CRM Tricks Every Entrepreneur Should Use
One of the foremost devices in the tool kit of any business out there is it’s CRM (customer relationship management) programming. Yet, most organizations aren’t capitalizing on their CRM application. Be that as it may,…
Here’s Why You Need to Reply to Negative Reviews
No one likes a negative review. It’s all too tempting to sweep them under the rug, or ignore them altogether by focusing on “bigger and better things.” But I can tell you, avoiding some unpleasantness…
8 Types of Customer Service Expectations and How to Meet Them
The customer is king. Or you could say, the customer is always right. This ideology, pioneered by notable retailers Harry Selfridge, John Wanamaker, and Marshall Field continues to ring true to this day. The goal…
4 Simple Ways To Strengthen Your Customers Connections
If you’re a business owner, you know how important your customers are to your success. Whether your customers are regular or occasional, creating and maintaining a healthy and balanced connection with each one is important….
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