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Customer Service is Not a Cost Center

Delivery service courier holding boxes mail for sending to customer while wearing mask and glove for protect herself in covid-19 pandemic outbreak. Conceptual of hygiene service in covid-19 pandemic.

There’s often a temptation to think of customer service as a cost…the cost of spending time talking with customers, the cost of providing extra service, the cost of providing feedback channels. But if you’re really doing it right, customer service should not be seen as a cost center. It should pay for itself, and then some!

Watch this video to learn more:

Published: November 16, 2020
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Source: Reprinted with permission from GoSmallBiz.com

Shep Hyken

Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to http://www.hyken.com.